Avaya Analytics™ supervisor or reporting user can add keywords to exclude data in the search result in a real-time table view. Search result is based on OR logic in the filter. Currently, AND logic in the filter is not supported.
Log in to the supervisor reporting dashboard.
Click the Reporting Dashboard Viewer icon.
Click the tab of the dashboard you want to view.
STEP RESULT:
The viewer panel displays the views for the dashboard.
In the Exclusion filter field, enter your keyword.
ADDITIONAL INFORMATION:
The Exclusion filter field is available on columns that contain measures with string values. You can apply filters on multiple columns of the reporting table view.
Note:
You must enter an exact match for the keyword. The search result do not fetch any data for a partial match. However, keywords are case insensitive.
The filters that you apply when you add or edit a new view in the Reporting View Manager, persist during view changes and between sessions. However, filters you apply using the Dashboard Viewer do not persist.
Click Enter key on your keyboard.
ADDITIONAL INFORMATION:
Click Enter key each time when you want to add multiple keywords.
Click Apply filter.
STEP RESULT:
The viewer panel displays result for the filters applied in both the Inclusion and Exclusion fields.
