Adding a new dashboard

Last Updated : Jun 03, 2020 |
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Use this procedure to add a new real-time reporting dashboard that you can use to monitor up-to-date statistics for your contact center. A dashboard is a collection of one or more real-time data views.
By default, all new dashboards are private and visible only to the user that creates them. If an administrator creates the new dashboard, the dashboard is public.
Note:
Administrators can create 10 public and supervisors can create 10 private real-time dashboards.
Before you begin
  • Create at least one view.
  1. Log in to the supervisor reporting dashboard.
  2. Click the Reporting Dashboard Manager icon.
  3. Click Add New Dashboard.
  4. On the Configuration tab, in the Name field, type a name for the new dashboard.
  5. In the Description field, type the description of the new dashboard.
  6. If you want to add a title, select Add Title to Dashboard and type the title name in the Title field.
  7. From the Icon list, select the icon to use to identify the new dashboard.
  8. If you want this dashboard to appear as the default dashboard on the Dashboard Manager screen, select the Set as Default Tab check box.
  9. Under Select Layout, select a layout for the new dashboard by selecting a check box.
  10. On the Select Views panel, from the Select View lists, select one or more views to add to the new dashboard.
  11. Click Save Changes.