Switching from one interaction card to another

Last Updated : Oct 31, 2022 |
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When you receive multiple interactions simultaneously, you have to switch between interaction cards to communicate with different customers.
The contact that is displayed in the widget interaction area is the contact that is in focus and only when the widget interaction area changes, the focus of the contact changes. When the agents have two or more interaction cards, the agents can switch between the interaction cards to communicate with different customers. Clicking on the header of the interaction card brings that interaction card into focus. The focus only changes when the widget interaction area changes.
Use the following procedure to switch from one interaction card to another.
  1. Click the header only of the interaction card to which you must switch.
    STEP RESULT:
    Avaya Workspaces brings that interaction card into focus.
    Note:
    Clicking any other area of an interaction card does not change the focus of an interaction card.
  2. When you have multiple interaction cards and the screen width does not support viewing all cards simultaneously, from the carousel control available on the either side of the interaction card area, select the non-active interaction card to bring the interaction card into focus.