Recording additional work

Last Updated : Oct 28, 2021 |
Prolog information
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Use the following procedure to record time for activities related to a customer interaction that must be completed outside the Avaya Workspaces.
  1. In the Agent toolbar, click your name.
  2. Click Additional Work.
    ADDITIONAL INFORMATION:
    The visual cue changes to blue, and the state in the task pane changes to Not Ready.
  3. Complete the additional work associated with the last active interaction.
  4. Click your name in the toolbar, and click Go Ready to resume work.