Extending the time of a deferred email

Last Updated : Jun 11, 2018 |
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  1. Click the Deferred interactions icon (Deferred interactions).
  2. Click the Retrieve deferred email icon (Retrieve deferred email) on the interaction you want to retrieve.
    ADDITIONAL INFORMATION:
    The system removes the interaction from the deferred list and displays as a work card.
  3. To extend the timer, click the Defer email icon (Defer email).
  4. In the Defer reason field, select the defer reason.
    ADDITIONAL INFORMATION:
    The system displays only those defer reason codes contained in the data groups that are assigned to the agent in Avaya Control Manager.
  5. In the Delay for field, select the period to defer the email or add a custom date and time.
  6. Click Defer.
    ADDITIONAL INFORMATION:
    The system adds this interaction to the deferred interactions list in the agent toolbar and increases the number on the counter.