Configuring the agent state timer

Last Updated : Jul 04, 2023 |
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Use this procedure to configure agent state timer. The agent state timer resets each time the agent changes state.
  1. In the navigation pane, click the Settings icon (Settings).
    ADDITIONAL INFORMATION:
    Avaya Workspaces displays the Settings widget.
  2. Click the GENERAL tab.
  3. In the Appearance section, select or clear the Show Agent state timer check box.
  4. Click Save.