Adding a new conditional measure

Last Updated : Mar 02, 2021 |
Prolog information
Metadata
Keywords:
Use this procedure to add a new calculated conditional measure using logical operators.
  1. Log in to the supervisor reporting dashboard.
  2. Click the Reporting Calculated Measures Manager icon.
  3. Click Add New Calculated Measure.
  4. In the Properties pane, in the Name field, type the name of the new calculated measure.
  5. In the Description field, type a description of the new calculated measure.
  6. Click Next.
  7. In the Measures pane, select Conditional.
  8. From the Streams list, select the viewing mode. You can select Start of Day or Contact Detail Records.
  9. From the Producer list, select a Producer provided by Avaya Analytics™.
  10. In the Calculated Measures panel, select a combination of IF or ELSE statements to create the desired calculated measure.
    ADDITIONAL INFORMATION:
    Note:
    • You can create a maximum of three logical operations using AND and OR operators.
    • A conditional measure can have only a maximum of two ELSE IF statements.
    • In the Value field of IF and ELSE IF statements, special characters are not allowed. However, period and underscore are allowed.
    • The ELSE statement is always default and returns a string value of maximum of 20 characters.
    • The conditional measure is applicable only to a table view.
  11. Click Save Changes.
To create an Agent type conditional measure, do the following:
  • From the Producer list, select Agent.
  • In the Calculated Measures panel, enter the following calculation: IF Active = 0 then Agent Work State = Ready