Forwarding emails

Last Updated : Jun 11, 2019 |
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Use this procedure to forward an email and its associated content to a user outside the contact center.
  1. In the navigation menu, click the Email email icon.
  2. In the email widget, click Forward.
  3. In the To field, enter the email address.
    ADDITIONAL INFORMATION:
    Supervisors or agents can manually enter the destination email address. Otherwise, as you type, auto complete suggestions are displayed from your enterprise (LDAP) directory, if email address is configured.
  4. In the message body, do the following:
    ADDITIONAL INFORMATION:
    • To attach a new file, click Attach File.
    • To delete an attached file, click the icon next to the attached filename.
    • To add a new message, type the message.
    • To use an email template, select the required template from the Email Templates widget.
    ADDITIONAL INFORMATION:
    The email signature is added to the message body if Automatically insert my signature in all emails option is enabled in the Settings widget.
  5. Click Send.