Adding a new standard measure

Last Updated : Jul 10, 2020 |
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When you create a view, you can use a calculated standard measure.
  1. Log in to the supervisor reporting dashboard.
  2. Click the Reporting Calculated Measures Manager icon.
  3. Click Add New Calculated Measure.
  4. In the Properties pane, in the Name field, type the name of the new calculated measure.
  5. In the Description field, type a description of the new calculated measure.
  6. Click Next.
  7. In the Measures pane, click Standard.
  8. From the Streams list, select the viewing mode.
    ADDITIONAL INFORMATION:
    You can select Start of Day or Contact Detail Records.
  9. From the Producer list, select a producers provided by Avaya Analytics™.
  10. From the Measures list, select the measures and calculation symbols to add to the Calculated Measures panel.
    ADDITIONAL INFORMATION:
    The calculation symbols are (, ), +, -, /, *, %.
    Tip:
    You can also undo your previous calculation, and clear the entire calculation by clicking Clear Calculation.
  11. Click Save Changes.
To add a calculated measure that calculates the percentage value of offered calls not answered by agents, do the following:
  • From the Producer list, select Agent.
  • In the Calculated Measures panel, enter the following calculation: Not Answered / Offered * 100