Viewing a real-time dashboard

Last Updated : Jul 17, 2023 |
Prolog information
Metadata
Keywords:
Use this procedure to view one of your real-time dashboards, and apply filtering if required. You can only view dashboards that you have access to.
  1. Log in to the supervisor reporting dashboard.
  2. Click the Reporting Dashboard Viewer icon.
  3. Click the tab of the dashboard you want to view.
    STEP RESULT:
    The viewer panel displays the views for the dashboard.
    Note:
    If you want to view a real-time dashboard in a new browser window, click the Icon to open a real-time dashboard in a new window. icon.
    You can view up to 20 real-time dashboards, 10 of which are public dashboards and 10 are private dashboards. This does not include the default Out-of-The-Box (OOTB) feature real-time dashboards.
  4. Click the Icon to filter table values. icon to apply filtering on table views in dashboards.
    ADDITIONAL INFORMATION:
    • For numerical measures, type the number to filter in the filter field.
    • For string measures, type the string to filter in the filter field and press Enter. You can add multiple string filters. Click the Icon to apply filters on a measure. icon to apply the filters.
    • For state or channel measures, select the values to filter in the filter field. For example, select Chat to filter on chat contacts.
    When you apply a filter to a measure, the Icon to filter table values. icon appears beside the name of the measure. Filter in views only persist when you apply the filter while editing or creating a real-time view.
  5. Click the Clear Filters button to clear the filters from all measures.
  6. Click the Show Summary button.
    STEP RESULT:
    The viewer panel displays the summary row that has total value based on count of numeric values and the percentage value. This is applicable for Table views only. Billboard, Pie chart, Bar chart, and Column chart support summation of String measures.
    When you apply filter and search by value or add keywords to filter, the summary row displays the searched results.
  7. Click the Hide Summary button to hide the summary row.