Using Avaya Workforce Engagement Select

Last Updated : Aug 14, 2020 |
Prolog information
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Before you begin
To use the controls on the Avaya Workforce Engagement Select widget, you must have the following options set in Avaya Control Manager:
  • Enabled the AWFOS installed flag in Avaya Oceana®.
  • Enabled the third-party widget flag.
  • Entered the URL where the third party library is located.
  1. In the navigation pane, click the AWFOS icon.
    ADDITIONAL INFORMATION:
    The Avaya Workforce Engagement Select icon is available for supervisors in any state. For agents, the Avaya Workforce Engagement Select icon is available only in Not Ready state with a reason code AWFOS.
    STEP RESULT:
    The system displays the AWFOS widget.
  2. Use the buttons in the AWFOS widget to play, pause, cancel, or resume the recording.