Viewing the list of deferred emails

Last Updated : Mar 08, 2022 |
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Supervisors can view the list of deferred interactions by agents in the team.
  1. In the navigation pane, click the My Agents icon (My Agents).
  2. Click the My agent tab and expand the agent to view the active and deferred interactions for the agent.
  3. You can view the following information in the Active Interactions area:
    ADDITIONAL INFORMATION:
    • Service Name
    • Direction
    • Target
    • Media Type
    • Duration
    • State
    • Work Code
    • Disposition Code
  4. You can view the following information in the Deferred Interactions area:
    ADDITIONAL INFORMATION:
    • Service Name
    • Media Type
    • Name
    • Reason
    • Deferred
    • Time Left
    • Retrieve deferred email icon ()