This procedure describes how to log on to Avaya Workspaces to access the supervisor reporting dashboard. The supervisor reporting dashboard is available for administrators, supervisors, and reporting users. Agents cannot access the supervisor reporting dashboard.
Before you begin
Ensure that you have the required permissions to access the supervisor reporting dashboard.
Access Avaya Workspaces by using the URL that you received from the supervisor.
ADDITIONAL INFORMATION:
The URL is in the format: https://CLUSTER-FQDN/services/UnifiedAgentController/workspaces/#/login.
In the Username field, type the user name.
In the Password field, type the password.
Click Sign in.
ADDITIONAL INFORMATION:
Avaya Workspaces displays the Activate Agent screen.
In the Profile field, select the home or mobile profile.
In the Extension field, type the extension.
ADDITIONAL INFORMATION:
You can modify this field only when you select the Prompt agent for extension number at login check box in Avaya Control Manager while creating the user. Otherwise, the system displays the default extension, and you cannot modify the Extension field.
Click Activate.
STEP RESULT:
Avaya Workspaces displays the Dashboard Manager screen.
