Adding a new view

Last Updated : Mar 04, 2021 |
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Use this procedure to add a new view that you can use when you create a dashboard. When you add a new view, you must select the source measures you want to use in the view.
By default, all new views are private and visible only to the user that creates them. If an administrator creates the new view, the view is public. An administrator can create 60 public and a supervisor can create 60 private real-time views. However, opening too many tabs simultaneously impact the viewing of some real-time views. For example, you cannot view 50 table views at the same time.
Note:
This procedure does not describe in detail each producer and measure available for use. For detailed information about Avaya Analytics™ producers and measures, see Avaya Analytics™ Data Dictionary.
Before you begin
  • Add calculated measures, if you want to use calculated measures in your new view.
  • Add threshold classes, if you want to use threshold classes in your new view.
  1. Log in to the supervisor reporting dashboard.
  2. Click the Reporting View Manager icon.
  3. Click Add New View.
  4. In the Name field, type a name for the new view.
  5. In the Description field, type the description of the new view.
  6. From the Chart type list, select the type of view to use. You can select Pie chart, Bar chart, Column chart, Table, or Billboard.
  7. From the Streams list, select the viewing mode. You can select Start of Day or Contact Detail Records.
  8. From the Producer list, select a Producer provided by Avaya Analytics™.
    STEP RESULT:
    Depending on the producer you select, the subsequent fields that you must select can vary. For example, if you select an agent-related producer, you can select agents from the Agent Id list.
  9. Complete any other fields as required for the producer you selected.
  10. Click the Measures tab.
    ADDITIONAL INFORMATION:
    Important:
    A maximum of 100 measures can be added to a view.
  11. Select Single Instance or Multiple Instance as required for your new view.
    ADDITIONAL INFORMATION:
    This step does not apply to Billboard views. Billboard views support a single measure only.
  12. From the Chart Control list, select Default, Grouping, or Aggregation. The Grouping option does not apply to Pie charts. See the example below for further information about chart control options.
  13. From the Thresholds list, select the threshold class to apply to the view.
    ADDITIONAL INFORMATION:
    You can apply thresholds on Table and Billboard views only.
  14. From the Measures or Calculated Measures list, select the check boxes for the measures you want to add to the new view. You can also use the Search field to search for measures.
    ADDITIONAL INFORMATION:
    Data in the Measures panel updates in real time if there is data available for the measures used. You can format the measures selected by clicking the drop-down list on the measures as they appear under the measures panel. For example, format how the date is displayed for a measure. You can also change the order of measures in a view by dragging and dropping the measures using the ellipsis (...) button.
  15. In the Measures pane, click the Icon to filter table values. icon to apply filtering on table views.
    ADDITIONAL INFORMATION:
    • For numerical measures, type the number to filter in the filter field.
    • For string measures, type the string to filter in the filter field and press Enter. You can add multiple string filters. Click the Icon to apply filters on a measure. icon to apply the filters.
    • For state or channel measures, select the values to filter in the filter field. For example, select Chat to filter on chat contacts.
    When you apply a filter to a measure, the Icon to filter table values. icon appears beside the name of the measure. When you save a view, the filters persist and are visible everywhere the view is used.
    Note:
    Filters only persist when you apply the filter while editing and or creating the view.
  16. In the Measures pane, click the Show Summary button.
    STEP RESULT:
    The Calculated Measures panel displays the summary row that has numerical values based on count of numeric values and the calculated percentage measure. This is applicable for Table view only.
  17. Click the Hide Summary button to hide the summary row.
  18. Click Save Changes.
For each of these examples, the Bar chart view is using the Answered and Not Answered measures for the Agent by account producer. Each image shows examples where the chart control type is different.
Example of Bar chart view using Default chart control:
Example of Bar chart view using Grouping chart control:
Example of Bar chart view using Aggregation chart control: