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Using Avaya Workspaces for Avaya Oceana®
Retrieving a deferred email
The supervisor can retrieve the email, complete the email and send it to the customer.
- In the navigation pane, click the My Agents icon (
). - Click the My agent tab and expand the agent to view the active and deferred interactions for the agent.
- Click the Retrieve deferred email icon (
) on the interaction you want to retrieve.
STEP RESULT:Avaya Workspaces removes the interaction from the deferred list and displays it as a work card for the supervisor.