Effect of different agent states on the Avaya Workspaces UI

Last Updated : Oct 10, 2018 |
Prolog information
Metadata
Keywords:
Agent state selected
Changed visual cue
Agent status in Status bar
Start Work
Green
Ready
Additional Work
Blue
Additional Work
Not Ready
Go Not Ready
Yellow
Reason Code
Not Ready Pending
Not Ready
Go Ready
Green
Ready Pending
Ready
Finish Work
Grey
Logged Out
Not Ready Pending
Yellow
Not Ready Pending