Transferring the deferred email to service

Last Updated : Feb 21, 2019 |
Prolog information
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If the agent is unavailable and the defer email timer is about to expire, the supervisor can transfer the interaction to service.
Before you begin
Ensure that the administrator has customized the list of transfer to service list.
  1. In the navigation pane, click the My Agents icon (My Agents).
  2. Click the My agent tab and expand the agent to view the active and deferred interactions for the agent.
  3. Click the Retrieve deferred email icon (Retrieve deferred email) on the interaction you want to retrieve.
    STEP RESULT:
    Avaya Workspaces removes the interaction from the deferred list and displays it as a work card for the supervisor.
  4. Click the Transfer icon (Transfer) and click Services.
  5. Select the appropriate service.
    STEP RESULT:
    The deferred email is no longer displayed in the Deferred interactions.