Use this procedure to log in to Avaya Workspaces to handle customer interactions.
Note:
If single sign-on (SSO) is enabled, the Activate Agent screen appears immediately when you access Avaya Workspaces.
Before you begin
Get the Avaya Workspaces URL from your supervisor.
Ensure that the administrator selects the Prompt agent for extension number at login check box in Avaya Control Manager while creating the user.
This step is not required for non-voice agents.
Access Avaya Workspaces by using the URL that you received from your supervisor.
ADDITIONAL INFORMATION:
The URL is in the format: https://CLUSTER-FQDN/services/UnifiedAgentController/workspaces/#/login.
In the Username field, type your user name.
In the Password field, type your password.
Click Sign in.
ADDITIONAL INFORMATION:
Avaya Workspaces displays the Activate Agent screen.
In the Profile field, select the profile.
In the Station ID field, type the extension.
ADDITIONAL INFORMATION:
The Station ID field is enabled only if hotdesking is turned on. If hotdesking is not enabled for a user, then the user can see the station configured for voice, but the field is disabled. However, if the user has digital and outbound channels, Station ID is disabled. For an outbound agent, station login is mandatory.
Click Activate.
STEP RESULT:
Avaya Workspaces displays a blank interaction area with a Start Work button, and the Team and Welcome widgets.
Click Start Work.
ADDITIONAL INFORMATION:
Note:
If enabled by your administrator, on the interaction area you can click Go Ready to start work in the Ready state, or click Go Not Ready to start work in the Not Ready state.
This puts you in the Ready or Not Ready state for customer interactions. Avaya Workspaces queues interactions in the Interaction area.
