Using Avaya Workspaces for Avaya Oceana®

Using Timed After Contact Work

Last Updated : Mar 08, 2017 |

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Important:

You cannot log After Contact Work time for consult, coaching, or barge-in calls.

In the After Contact Work state, click one of the following:
- : To close the After Contact Work card.
  
  If required, you can close the After Contact Work state immediately. If you do not click the icon, the system moves out of the After Contact Work state only after the predefined After Contact Work time expires.
- : To extend the After Contact Work time.
  
  When you click the icon, Avaya Workspaces extends the After Contact Work state indefinitely.

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