After configuring the connection to CMS on the Configuration Server web portal, log in to CMS and create a connection to the contact center to send your call traffic to CMS for further processing. You must create a connection for each CMS in the contact center.
Before you begin
Deploy a Call Management System and ensure that the Informix Database Server is turned on. For more information about deploying CMS and turning on the Informix Database Server, see Deploying Avaya Call Management System.
Ensure you have user credentials for logging in to CMS.
Obtain the Configuration Server system name and model, local and remote port numbers, and hostname.
Procedure
Log in to Call Management System.
To access CMS as a root user, run the sudo command.
In the command line, run the cmssvc command.
You can see the CMS Services menu.
In the command prompt, enter 4 to select the run_cms option.
In the command prompt, enter 2 to turn CMS off and keep the Informix Database Server running.
All the logged-in CMS users receive a notification about the CMS shutdown. When CMS is down, you can see CMS is now off in the command output.
To create a new contact center connection, rerun the cmssvc command.
In the command prompt, enter 5 to select the setup option.
In the command prompt, enter y to add a new configuration to CMS.
In Select the language for this server, enter the option number corresponding to your language.
For example, you can enter 1 to select English.
When CMS is ready for adding a new configuration, you can see Customer CMS data successfully initialized in the command output.
In Enter a name for this UNIX system, enter the name of the new system.
You can enter a maximum of 64 alphanumeric characters.
To select a type of backup device, in the command prompt, enter 2.
In Enter the default backup device path, enter the default path for the backup device.
For more information about the backup device types and default paths, see the CMS configuration section in Deploying Avaya Call Management System.
In Enter the number of ACDs being administered, enter 1.
In Enter switch name, enter the name of the new contact center.
You can enter a maximum of 20 alphanumeric characters.
To select AECC as a switch model, in the command prompt, enter 5.
In Enter the local port assigned to switch, enter the local port number.
The port number must be in the range of 1 through 64 and match the corresponding value defined for the Routing Core Server during the contact center installation.
In Enter the remote port assigned to switch, enter the remote port number.
The port number must be in the range of 1 through 64 and match the corresponding value defined for the Routing Core Server.
In Enter switch host name or IP Address, enter the Routing Core Server IP address.
For the Simplex deployment, specify the static IP address of the Routing Core Server. For the local HA and geo-redundant HA deployments, specify the virtual IP address of the Routing Core Server. You define the Routing Core Server IP addresses in the mega-config.yml file.
In Enter switch TCP port number, enter the TCP port number.
The port number range is 5001 through 5020.
In Number of splits/skills, enter the number of skills in your contact center.
The value range is 1 through 15,000.
In Total split/skill members, summed over all splits/skills, enter the number of agents in your contact center.
The value range is 1 through 1,000,000.
In Number of trunk groups, enter the number of trunk groups.
The value range is 1 through 2000.
In Number of trunks, enter the number of trunks in your contact center.
The value range is 1 through 200,000.
In Number of unmeasured facilities, enter the number of facilities in your contact center.
The value range is 1 through 100,000.
In Number of call work codes, enter the number of call work codes in your contact center.
The value range is 1 through 1,999.
In Number of vectors, enter the number of vectors in your contact center.
The value range is 1 through 32,000.
In Number of VDNs, enter the number of VDNs in your contact center.
The value range is 1 through 30,000.
You can see Setup completed successfully in the command output.
Run the cmssvc command and select the run_cms option to turn CMS on.
Next Steps
After you add contact center objects and test basic call functionality, generate a test supervisor report.
