Before deploying your contact center, you must allocate IP addresses appropriately. The number of IP addresses required in your contact center depends on the deployment environment.
The following table provides an overview of IP address allocation for contact center deployment in the Simplex, local HA, and geo-redundant HA environments.
Component address function |
Simplex deployment |
Local HA deployment |
Geo-redundant HA deployment with L2 networking |
Geo-redundant HA deployment without L2 networking |
Description |
iDRAC IP address |
2 |
3 |
6 |
8 |
Required for the Configuration Server and Routing Core Server configuration and management through the iDRAC port. |
Configuration Server IP address |
1 |
1 |
2 |
4 |
Required for managing the Configuration Server. |
Configuration Server virtual IP address |
- |
- |
1 |
2 |
Required for operation of the active Configuration Server and connection to the active Routing Core Server. |
Routing Core Server IP address |
1 |
2 |
4 |
4 |
Required for managing the Routing Core Server. |
Routing Core Server virtual IP address |
- |
1 |
1 |
2 |
Required for operation of the active Routing Core Server and connection to the active Configuration Server. |
AE Services IP address |
2 |
4 |
8 |
4 |
Required for connection to the Routing Core Server and CTI applications. Each AE Services requires 2 IP addresses. |
AE Services virtual IP address |
- |
1 |
2 |
- |
Required for operation of the active AE Services server and connection to the active Routing Core Server. |
MacVLAN IP address |
1 |
2 |
4 |
4 |
Required for creation of a MacVLAN network on the Routing Core Server and connection to the AE Services. |
