On the Configuration Server web portal, you must specify the server name and static IP address for each Routing Core Server used in your contact center deployment. The IP address must match the static IP address of the corresponding Routing Core Server specified in the systemconfig file.
Before you begin
Log in to the Configuration Server web portal as a system administrator.
Procedure
On the Configuration Server web portal, click System Administration.
In the System Administration navigation menu, click Routing Core Servers.
At the top-right corner of the Routing Core Servers screen, click Add Server.
The Configuration Server displays the Routing Core Server configuration fields.
In Name, type the name of the Routing Core Server instance.
You can type a maximum of 35 Unicode characters.
In IP Address, type the static IP address of the Routing Core Server.
At the top-right corner of the screen, click SAVE.
The Configuration Server saves the Routing Core Server configuration and redirects you to the Routing Core Servers screen.
