Required skills and knowledge

Last Updated : Nov 14, 2022 |

Ensure that you have the following skills and knowledge:

  • Command line interface commands for Red Hat® Enterprise Linux® or Oracle Linux.

  • Avaya Aura® Call Center Elite. For more information about the Call Center Elite solution, see Avaya Aura® Call Center Elite Overview and Specification.

  • Avaya Call Management System. For more information about configuring Avaya Call Management System, see Administering Avaya Call Management System.

  • Avaya Aura® Application Enablement Services. For more information about configuring Application Enablement Services, see Administering Application Enablement Services for Avaya Contact Center – Extended Capacity.

  • Avaya Experience Portal. For more information about configuring Avaya Experience Portal, see Administering Avaya Experience Portal.

  • Avaya Workplace Client. For more information about administering Avaya Workplace Client, see Planning for and Administering Avaya Workplace Client for Android, iOS, Mac, and Windows.

  • The Avaya Agent for Desktop application. For general information about Avaya Agent for Desktop, see Using Avaya Agent for Desktop.

  • SIP endpoints, such as Avaya 9600 Series IP Deskphones and Avaya J100 Series IP Phones. For more information about Avaya 9600 Series IP Deskphones, see 9600 Series IP Deskphones Overview and Specifications. For more information about Avaya J100 Series IP Phones, see Avaya J100 Series SIP IP Phones Overview and Specifications.