Adding an AE Services server on the Configuration Server web portal

Last Updated : Dec 05, 2022 |

About this task

Connect each AE Services server to the Configuration Server to use the CVLAN, TSAPI, DMCC, and DLG services. With AE Services servers, you can interact with CTI applications to control endpoints and monitor calls.

When you add the internal AE Services server, you must create a new server password. For the external AE Services server, specify the switch connection password to configure on the AE Services management console. For more information about the switch connection configuration, see the AE Services migration section in Migrating to Avaya Contact Center – Extended Capacity.

Procedure

  1. On the Configuration Server web portal, click Administration > AES Servers.
  2. At the top-right corner of the AES Servers screen, click the Add icon.

    The Configuration Server displays the AE Services server configuration fields.

  3. On the Add AES Server screen, in Name, type the AE Services server hostname.

    You can type a maximum of 15 characters. You can type alphanumeric characters and a hyphen (-).

  4. In Password, type the AE Services server password.

    You can type a maximum of 16 alphanumeric characters.

  5. To enable the AE Services server, select Enabled.
  6. At the top-right corner of the screen, click Commit.

    The Configuration Server saves the AE Services server configuration and redirects you to the AES Servers screen.