Enhanced Access Secure Gateway (EASG) provides a secure method for Avaya personnel to access your contact center remotely and on-site. Avaya Contact Center – Extended Capacity requires EASG so that Avaya Services can perform tasks for ongoing support, management, and solution optimization.

For more information about installing the EASG site certificate for on-site maintenance, see the general maintenance section in Maintaining Avaya Contact Center – Extended Capacity.