During the initial administration of the Configuration Server, configure a tenant. With tenants, you can manage contact center data per your organizational units.
Before you begin
Log in to the Configuration Server web portal as a system administrator.
Procedure
On the Configuration Server web portal, click System Administration.
In the System Administration navigation menu, click Tenants.
To create a new tenant, at the top-right corner of the screen, click Add Tenant.
The Configuration Server displays the tenant configuration fields.
In ID, type a unique identifier for the tenant.
You can type only letters. The tenant ID must match the TENANT value specified in the all file.
In Tenant Name, type the name of tenant.
In Domain, type the domain of tenant.
For example, avaya.com
In Primary Routing Core Server, select the primary Routing Core Server.
The primary Routing Core Server hosts the virtual IP address.
In Secondary Routing Core Server, select one or more alternate Routing Core Server instances.
The number of alternate Routing Core Servers depends on the deployment environment of your contact center.
In Configuration Server IP:Port, type 192.168.1.31:4000.
In Script Executor Server IP:Port, type 192.168.1.30:34568.
In SHM API IP:Port, type 192.168.1.30:9085.
At the top-right corner of the screen, click SAVE.
The Configuration Server saves the tenant configuration and redirects you to the Tenants screen.
