Avaya Contact Center – Extended Capacity requires a Secure Access Link (SAL) Gateway for remote access and alarming. Using SAL Gateway, support personnel can troubleshoot and debug problems. With SAL Gateway, you can do the following:
Avaya personnel is responsible for installing and configuring SAL Gateway in your network. For more information about SAL Gateway, go to the Avaya Support website at https://support.avaya.com/.
