Before verifying contact center functionality, you must register endpoints to Avaya Contact Center – Extended Capacity. For Avaya J100 Series IP Phones and Avaya 9600 Series IP Deskphones registration, you must specify the endpoint and contact center details in the endpoint settings files and on the DHCP server. If you use Avaya Agent for Desktop, you must configure Avaya Agent for Desktop settings to process contact center calls.

The solution does not support H.323 endpoints. You must install the SIP firmware on Avaya J100 Series IP Phones and Avaya 9600 Series IP Deskphones. If you use Avaya Agent for Desktop, you must configure the application to use SIP signaling.