This document describes how to identify and troubleshoot problems for Avaya Breeze® platform. It is intended for anyone who is responsible for maintaining and troubleshooting Avaya Breeze® platform.

This document provides procedures for:

• Running maintenance tests

• Setting up and viewing SIP tracing

• Setting up and viewing HTTP tracing

• Setting up and tracing Collaboration Bus messages

• Monitoring events

• Monitoring system components

• Troubleshooting errors and alarms