Verify whether you properly installed the snap-in. Try to install the snap-in again.

For more information about the snap-in installation and configuration, specifically the HelloWorld call-intercept snap-in, see:

• Quick Start to deploying the HelloWorld Snap-in

• Deploying Avaya Breeze® platform

• Administering Avaya Breeze® platform

If the problem persists, see Avaya Breeze® platform FAQ and Troubleshooting for Snap-in Developers.