The agent login for Avaya Workspaces fails intermittently. The cluster IP is used instead of the cluster FQDN.
Cause
The Avaya Breeze® platform authorization service tries to resolve the cluster IP configured to an FQDN. For the DNS query, if the platform operating system does not return a value or if it returns a non-authoritative answer, the IP is not resolved to an FQDN. This results in the agent login failing.
Solution
Do one of the following:
Procedure
Rectify the DNS in /etc/resolv.conf to point to a server where the cluster FQDN is resolvable.
Change the order of DNS server entries in //etc/resolv.conf so that the first entry always returns an authoritative answer.
