Collecting a KVM on RHEL 9.6 SOS Report from the Cockpit UI

Last Updated : Oct 30, 2026 |
Prolog information
Metadata
Keywords:
When there is an issue with Avaya Aura® applications, or solution behaviors that require troubleshooting or further investigation by Avaya support teams, it is required to collect the KVM on RHEL SOS report from the host.
  1. Open a web browser to the Cockpit UI https://server_ip_fqdn:9090/ and log in with the custadm or root credentials.
  2. From the left pane, select Diagnostic reports.
    ADDITIONAL INFORMATION: a screenshot of the left pane
  3. Click Run report.
    ADDITIONAL INFORMATION: a screenshot showing the location of the Run report button
  4. Enter the report label and in Options, check Use verbose logging. Click Run report.
    ADDITIONAL INFORMATION: a screenshot of the Run new report screen
    Progress is displayed at the bottom.
    a screenshot of the Run new report screen showing the percentage progress
  5. Once the report completes, click Download to download/save the SOS report files to a local machine.
    ADDITIONAL INFORMATION: a screenshot showing the Download button
    STEP RESULT:
    A tar.xz file is downloaded.
    a screenshot showing the downloaded file