Collecting a KVM on RHEL 9.6 SOS Report from the CLI

Last Updated : Oct 30, 2026 |
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When there is an issue with the KVM on RHEL host or Avaya Aura® applications, or solution behaviors that require troubleshooting or further investigation by the Avaya support teams, it is required to collect the KVM on RHEL SOS report from the host.
  1. Open an SSH session to the KVM on RHEL host using PuTTY.
  2. Log in with the custadm credentials.
    ADDITIONAL INFORMATION:
    Note:
    User will be prompted to re-enter the custadm password throughout this procedure to use sudo.
  3. Run the following command to generate the SOS report: sudo sos report
  4. Press Enter to continue.
    ADDITIONAL INFORMATION: a screenshot showing the sudo output
  5. It prompts to enter the case id that you are generating the report for, but this is optional, leave blank and press Enter to continue.
    ADDITIONAL INFORMATION: a screenshot showing the result of the command
    The SOS report will be saved in the /var/tmp/ directory.
  6. Change directory to /var/tmp/ and list the contents.
    ADDITIONAL INFORMATION:
  7. Copy the sos report tar.xz file and tar.xz.sha256 file to /home/custadm/ directory:
    1. sudo cp <sosreport_name.tar.xz> /home/custadm/
    2. sudo cp <sosreport_name.tar.xz.sha256> /home/custadm/
  8. Change directory to /home/custadm/ and list the contents. The SOS report files will be displayed.
    ADDITIONAL INFORMATION: a screenshot showing the SOS report files in the directory
  9. Modify the permissions on both files:
    1. sudo chmod 775 <sosreport_name.tar.xz>
      ADDITIONAL INFORMATION:
      Example: sudo chmod 775 sosreport-asp130-r660xs-223-45-2026-08-17-yjanrav.tar.xz
    2. sudo chmod 775 <sosreport_name.tar.xz.sha256>
      ADDITIONAL INFORMATION:
      Example: sudo chmod 775 sosreport-asp130-r660xs-223-45-2026-08-17-yjanrav.tar.xz.sha256
  10. WinSCP to the KVM on RHEL host and log in with the custadm credentials.
  11. Go to /home/custadm/ and download the SOS report files to a local machine.
    ADDITIONAL INFORMATION: