The Avaya Solutions Platform servers category includes Dell servers that support Avaya software solutions, some requiring additional hardware and memory requirements beyond the standard configuration. This document covers the standard configuration only. Consult specific Avaya product documentation for application-specific or solution-specific server configurations.
Avaya Solutions Platform servers are supplied under an OEM relationship, and Avaya servers are treated differently than commercially available servers from the vendors.
Support, warranty and repair are through Avaya’s processes, not through the OEM vendor’s support process.
Lifecycle Hardware and BIOS and firmware updates are managed by the Avaya Common Server team in conjunction with application R&D teams. These servers must not be updated with BIOS or firmware updates from the vendor’s web site. You can only use Avaya-provided updates. Updating directly from the vendor’s web site results in an unsupported configuration.
All BIOS or firmware updates are provided through Avaya. Go to the Avaya Support website at http://support.avaya.com for additional information.
BIOS/Firmware updates are available on http://plds.avaya.com and are customer installable.
Only use Avaya-provided downloads, information, and support. Send questions to the Server Product Management mailbox at aspsales@avaya.com.
Avaya Solutions Platform servers are turnkey appliances. No servers designed for a particular application can be repurposed for use with another application. The only exception is when an application provides an upgrade or migration path from an existing server state to a different server state with the appropriate kits, tools, documentation, and training materials.
Avaya Solutions Platform 130 KVM on RHEL updates should only be obtained from Avaya. Updating directly from the vendors' websites results in an unsupported configuration. Avaya creates a customized image to ensure that any updates are compatible with the underlying hardware, drivers, etc. When Avaya has an update from the vendor, the new image is fully vetted with the Avaya solutions to assess any potential performance or capacity impacts. This image is then made available on http://plds.avaya.com and is customer installable.
Do not contact Dell or Red Hat for Service; all support, warranty, repair, and maintenance are through the Avaya processes.
Avaya strongly recommends that all servers are protected with an Uninterrupted Power Supply for power surge and interruption protection. Avaya is not responsible for servers damaged by power surges, brownouts, blackouts etc. when the server is connected to standard power mains and has no protection.
The Dell R660xs H755 RAID batteries are not separate orderable entities. In the event of a failure of the RAID battery in the Dell R660xs H755 RAID controller, the RAID controller itself will need to be replaced. The RAID controller includes a battery.
Quality assurance - product integrity testing or international environmental restrictions have been completed by Dell and verified with Avaya through the use of Design for Environmental Checklists. These lists include: batteries, printed wiring boards, plastic parts, product packaging, RoHS, green requirements, and energy efficiency.
It is imperative that only ASP certified applications be deployed on ASP servers. A1SC is required to be utilized for ordering for new installs, migrations, additions of applications. If A1SC output results in multiple servers, applications must be deployed based on configurator output.
Until an Avaya application is listed as compatible with ASP R7.x in the Product Compatibility Matrix on support.avaya.com, and the application has published detailed instructions for deployment on ASP R7.x, the application is not considered certified and therefore is not supported.
