The following table lists the reports and dossiers based on monthly roll-up data available on the Monthly page:
Name |
Description |
Agent Performance By Channel Monthly |
Displays the performance and productivity of an agent by channel for the selected duration. |
Agent Performance Monthly |
Displays the overall performance and productivity of an agent for the selected duration. |
Agent Top 5 Performance Monthly |
Displays a performance summary of the top five agents for the selected duration. The Agent Top 5 Performance Monthly report is a subset of Agent Performance Monthly. |
Agent Not Ready By Reason Code Monthly |
Displays the agent's reason code for changing the state to not ready for a selected duration. |
Agent by Queue Performance Monthly |
Displays the interactions that an agent handles for each queue during the selected duration. |
Queue Performance Monthly |
Displays the performance in a queue for the selected duration. |
Agent by Disposition Code Monthly |
Displays the reason that an agent associates with any interaction during the selected duration. |
Supervisor Monitoring Summary By Channel Monthly |
Displays the observe, coach, and barge activities for a supervisor. |
