Attributes are dimensions in a contact center that you can identify from a unique ID column in a report.

In Analytics for Avaya Experience Platform™ Public Cloud, you can use attributes to define the level of detail for a historical report. In the report, an attribute displays as a column header and the related data appears in the specified column. For example, if an attribute in the header is Agent Name, then the column under this header displays the names of the agents for whom you are generating the report.