CO-DS1 error log entries and recommended actions

Last Updated : Aug 31, 2023 |
Prolog information
CO-DS1 error log entries
Error type
Aux data
Associated test
Alarm level
On or Off board
Command to resolve the error
0
0
Any
Any
Any
test trunk grp/mbr
1
57408
1
57487
15
Any
Port Audit and Update (#36)
18
0
busyout trunk grp/mbr
WRN
OFF
release trunk grp/mbr
130
None
WRN
ON
test trunk grp/mbr
257
57392
DS1 CO Trunk Dial Tone Seizure (#314)
MIN
WRN
OFF
513
57393
DS1 CO Trunk Dial Tone Seizure (#314)
MIN
WRN
OFF
769
57484
1025
DS1 CO Trunk Dial Tone Seizure (#314)
MIN
WRN
OFF
test trunk grp/mbrr 2
1281
Conference Circuit (#7)
MIN
WRN
ON
test trunk grp/mbr r 4
1537
NPE Crosstalk (#6)
MIN WRN
ON
test trunk grp/mbr l r 3
1793
test trunk location l
2562
16665
2817
52992
3840
Port Audit and Update (#36)
Notes:
  1. Error type 0: Run the short test sequence first. If every test passes, run the long test sequence. Refer to each appropriate test’s description, and follow its recommended procedures.
  2. Error type 1:
    Aux data 57408: No tip ground is detected on an outgoing call. Aux Data 57487: PBX could not get loop close signal.
  3. Error type 15: software audit error that does not indicate any hardware malfunction. Run the short test sequence, and investigate associated errors, if any.
  4. Error type 18: the trunk was busied-out and is in an out-of-service state. No calls can be made on this trunk except Facility Access Test Calls. Release the trunk and retest.
  5. Error type 130: the circuit pack has been removed or has been insane for more than 11 minutes. To clear the error, reinsert or replace the circuit pack or media module.
  6. Error type 257: the DS1 Interface circuit pack detects a hardware fault. Aux Data 57392 indicates no external release on PBX disconnect. This alarm will only be raised when the System-Parameter Country screen has the Base Tone Generator field set to 4 for Italy. This alarm will be a MINOR alarm unless 75% or more trunks in this trunk group are out of service, then the alarm will be upgraded to a MAJOR alarm.
  7. Error type 513: The DS1 Interface circuit pack detects a hardware fault. Aux Data 57393 indicates belated external release on PBX disconnect. This alarm will only be raised when the System-Parameter Country screen has the Base Tone Generator field set to 4 for Italy. This alarm will be a MINOR alarm unless 75% or more trunks in this trunk group are out of service, then the alarm will be upgraded to a MAJOR alarm.
  8. Error type 769: The DS1 Interface circuit pack or media module detects a hardware fault. The Aux Data contains the following Error Type:—57484, fault is detected on tip/ring.
  9. Error type 1793: DS1 Interface media module is out-of-service. Look in the Error Log:
    If the port is on
    Look at
    DS1 Interface Media Module
  10. Error type 2562: Retry Failure error. This error is logged only. It is not a hardware failure and hence does not start any testing or generate any alarms. This error comes from call processing and is generated when a second attempt retry to seize an outgoing trunk fails.
  11. Error type 2817: Glare error. This error is logged only. It is not a hardware failure and hence does not start any testing or generate any alarms. This error is the result of a simultaneous seizure of a 2-way trunk from both the near and far ends. Attempt to place the call again. If the error persists, execute the Dial Tone Seizure test (#314), and follow those procedures.
  12. Error type 3840: Port Audit and Update test (#36) failed due to an internal system error. Enter status trunk to verify the status of the trunk. If the trunk is out-of-service, then enter release trunk to put it back into in-service. Retry the test command.