DIOD-DS1 error log entries and recommended actions

Last Updated : Sep 29, 2023 |
DIOD-DS1 error log entries
Error type
Aux data
Associated test
Alarm level
On/off board
Command to resolve the error
0
0
Any
Any
Any
test trunk grp#/mem#
1
57408
1
57487 57476 57485
15
Any
Port audit and update (#36)
18
0
busyout trunk grp#/mem#
WRN
Off
release trunk grp#/mem#
130
None
WRN
On
test trunkgrp#/mem#
257
57392
DS1 CO trunk dial tone seizure (#314)
MAJ
MIN 1
Off
513
57393
DS1 CO trunk dial tone seizure (#314)
MAJ
MIN 1
Off
769
57484
1025
51200
1025
DS1 CO trunk dial tone seizure (#314)
MIN
WRN 2
Off
test trunk grp#/mem#r2
1281
Conference circuit test (#7)
MIN
WRN 2
On
test trunk grp#/mem#l r 4
1537
NPE Crosstalk Test (#6)
MIN
WRN 2
On
test trunk grp#/mem#l r 3
1793
test board location l
2049
57473 57474 57475
2305
50944
2562
16665
2817
52992
3840
Port audit and update (#36)
This alarm is raised when the Base Tone Generator field is 4 (Italy) on the System-Parameter Country screen. This alarm is minor unless 75% or more trunks in this trunk group are out of service, then the alarm is upgraded to a major alarm.
Major alarms may be downgraded to warning alarms based on the value used in set options.
Notes:
  1. Error type 0: Run the short test sequence first. If every test passes, run the long test sequence. Refer to each test’s description, and follow its recommended procedures.
  2. Error type 1 AUX data 57408: No tip ground is detected on an outgoing call. Aux data 57476: Rotary Dial before Wink. AUX data 57477: Rotary Dial pulse too early. AUX data 57485: Wink too short for a valid signal. AUX data 57487: PBX could not get loop close signal.
    The DS1 interface circuit pack detected a hardware fault. These errors will cause the DS1 CO Trunk Dial Tone test (#314) to run and are only considered a problem if the Dial Tone test fails (in which case Error Type 1025 will also show up). In this case, the trunk may be put in the ready-for-service state shown as disconnected by the status command, which allows only incoming calls. Run the DS1 CO Trunk Dial Tone Seizure Test 314 and follow the procedures.
  3. Error type 15: Software audit error that does not indicate any hardware malfunction. Run short test sequence, and investigate any errors.
  4. Error type 18: The trunk has been busied out and is in the out-of-service state. No calls can be made on this trunk except Facility Access Test Calls. For details, see Maintenance Procedures for Avaya Aura® Communication Manager, Branch Gateways and Servers.
  5. Error type 130: The circuit pack has been removed or has been insane for more than 11 minutes. To clear the error, reinsert or replace the circuit pack.
  6. Error type 257: The DS1 interface circuit pack detects a hardware fault. Aux data 57392 indicates no external release on PBX disconnect.
  7. Error type 513: The DS1 interface circuit pack detects a hardware fault. Aux data 57393 indicates belated external release on PBX disconnect.
  8. Error type 769: The DS1 interface circuit pack detects a hardware fault. Aux data 57484 indicates fault is detected on tip/ring.
  9. Error type 1025: The DS1 Interface circuit pack detects a hardware fault and Aux Data contains 51200, port is unavailable. Run the DS1 CO Trunk Dial Tone Seizure Test 314.
  10. Error type 1793: DS1 interface circuit pack is out-of-service. Look for UDS1-BD errors in the error log if the port is on a TN464 UDS1 board.
  11. Error type 2049:
    Aux data 57473 – Rotary dial rate below 8 pulses per second. Aux data 57474 – Rotary dial rate above 12 pulses per second. Aux data 57475 – Rotary Dial inter-digit time is too short.
    The DS1 interface circuit pack detects a hardware error on the DS1 DIOD trunk. The trunk cannot communicate with the far end because it is unable to interpret digits sent from the far-end switch. Check with the far-end switch or Operating Company for proper trunk connection.
  12. Error type 2305: Recorder message, trunk could not be seized (Aux Data 50944). Run CO Trunk Dial Tone Seizure Test 314 and follow the outlined procedures.
  13. Error type 2562: Retry Failure error. This error is logged only. It is not a hardware failure and hence does not start any testing or generate any alarms. This error comes from Communication Manager and is generated when a second attempt (retry) to seize an outgoing trunk fails.
  14. Error type 2817: Glare error. This error is logged only. It is not a hardware failure and hence does not start any testing or generate any alarms. This error is the result of a simultaneous seizure of a 2-way trunk from both the near and far ends. Attempt to place the call again. If the error persists, execute the DS1 CO Trunk Dial Tone Seizure Test 314, and follow those procedures.
  15. Error type 3840: The Port Audit And Update Test 36 failed due to an internal system error. Enter status trunk to verify the status of the trunk. If the trunk is out-of-service, then enter release trunk to put it back into in-service. Retry the test command.