WD Event ID 26

Last Updated : Nov 18, 2020 |
Alarm level
MIN
Alarm text
Watchd handshake error

Cause

If USB alarms are also present, this strongly points to a global SAMP or networking problem. This error implies:
  • The SAMP is missing.
  • The SAMP is malfunctioning.
  • The SAMP is not configured properly.
  • The firewall on the server is not configured.
  • The SAMP firmware is not correct for the Communication Manager version.
  • The server Ethernet port is misconfigured.

Proposed Solution

  1. Refer to the SAMP user guide for troubleshooting procedures.
  2. Go to the Avaya Support website at http://support.avaya.com to open a service request.