Call processing denial events (5000 - 5099)

Last Updated : Dec 08, 2021 |
Prolog information
Metadata
Keywords:
Event Types 5000 - 5099 are a continuation of call processing-generated denial events, and are listed in the following table.
Call processing denial events (5000 - 5099)
EventType
Event Description, as it is displayed on the event log (keyword)
Explanation
Event Data 1
Event Data 2
5000
Video bridge region mismatch
A signaling group belonging to a video bridge trunk had a network region that didn’t match the others.
0
IP address of sending Survivable Core Server
5001
H.323 OgDirMedia, dny xfer
Deny hold for transfer, hold, or conference if the call started as H.323 outgoing direct media call to a non-Communication Manager system and H.245 is not up yet.
0
IP address of sending Survivable Core Server
5002
RAI EndpointIdentifier
RAI EndpointIdentifier didn’t correspond to a UID we know of.
UID
Far-end IP address
5003
No suitable ETSI CCBS support
There is no suitable ETSI CCBS support administered for ETSI trunk link.
UID of station
B-channel UID
5004
Not valid PIN for SA9014
SA9014 feature cannot be activated since either the TODSL Release Interval field of the authentication code’s COR is blank or PIN is invalid.
UID
Call ID
5005
Manual locked station
SA9014 feature cannot be activated as the station is locked by manual station lock.
UID
Call ID
5006
Paging call hold denied
Paging call cannot be put on hold by user.
UID
Call ID
5007
RAC build failure
The administrator receives availability information from a video bridge but is unable to build an acknowledgement.
User ID of signaling group
IP address of far end
5008
SIP Alt Route Timer expiry
This event occurs when an Alternate Route Timer has expired before any non-provisional response is received.
Current PRI Signaling UID (UID Cur_psuid)
Current B-Channel UID (UID Cur_buid)
5009
HDE StatLock, Btn denied
Hot Desking Enhancement, on Station-Lock Feature button is not allowed.
Current user UID (Cur_user)
NULL
5010
SHRDMAP:Parsing Error
NOTIFY parsing failed.
Return code for parse failure.
Content length
5011
SHRDMAP:Invalid Body
Invalid NOTIFY Body
Return code for getting message buffer.
Content length
5012
SHRDMAP:Empty Body
Empty NOTIFY Body
Return code for getting message buffer.
Content length
5014
SHRDMAP:SUSER Insert Fail
Failure in inserting entry into Shared Map Table. NOTIFY values are not inserted successfully.
Shared Map UID
Operation Type
5015
SHRDMAP:DPM Insert Fail
Failure in inserting entries in Dial Plan but NOTIFY values are inserted successfully.
Shared Map UID
Operation Type
5016
SHRDMAP:SHM UID Not Found
This event occurs when an entry is not found in Shared Map Table.
Shared Map UID
Operation Type
5017
Conf/xfer on blast conf
On Blast Conference, transfer or conference is not allowed. SA8893 is enabled.
UID
Call ID
5018
SA8893 not enabled
SA8893 feature Green Bit is not enabled.
UID
Call ID
5019
HDE StatLock, FAC denied
Hot Desking Enhancement and On Station-Lock Feature Access Code is not allowed.
UID
Call ID
5020
SIP Replace:More Pty Cnt
SIP replacement is denied as count of party block in callr2 is full and there are no more slot left. Hence the call is dropped.
Bch UID of the replacing trunk
Party count of callr2
5021
SIP Replace:No Old Callr
This event occurs since INVITE with Replaces has failed, since there is no call record found of the old call.
UID
NA
5022
SIP Replace:New Orig Fail
This event occurs since INVITE with Replaces has failed due to the failure of new call origination.
UID
NA
5023
SIP Replace:Merge Failed
This error has occurred since INVITE with Replaces has failed due to the failure of merge call.
Bch UID of the replacing trunk
Return code for cm_merge failure.
5024
SIP Replace:OTRK Mrg Fail
This error has occurred since INVITE with Replaces has failed due to merge failure of old trunk.
UID
Return code for gm_merge failure.
5025
SIP Replace:NTRK Mrg Fail
This Error has occurred since INVITE with Replaces has failed due to merge failure of new trunk.
UID
Return code for gm_merge failure.
5026
No pub-unk# for SIPDivHdr
The public-unknown-numbering form has not been populated.
Station UID
Current B-Channel UID (UID Cur_buid)
5027
No pub-unk# for SIPDivHdr
The public-unknown-numbering screen for the station UID has not been populated.
UID of the station
The selected B-channel ID
5028
No pub-unk# for SIPDivHdr
The public-unknown-numbering form has not been populated.
Diverting UID
Current B-Channel UID (UID Cur_buid)
5029
ACB Activation Aborted
This event occurs since, the CC Exec Possible was received before feature timer for ACB timeout (8 sec) expired.
Callr2 Party Block UID
Principal termination UID
5030
Telcomtr btn psh ignored
No space left in pend_stims array. Larger buffer is needed to hold delayed stims. In this case, size of pend_stims[] in mem_rec needs to be increased by incrementing MAX_PEND_MTM_STIMS value.
UID
CID
5031
CMS VDN admin not allowed
CMS is not allowed to move a VDN or change skill preferences with policy routing table administered.
Vector or policy routing table number.
Index in VDN translation table.
5032
restore port failed
Port restoration failed during unmerge. Retry force un-registration.
Current user UID (Cur_user)
IP address
5033
hmm ess active qry faild
This event occurs due to failure of hmm SVR_ACTIVE query.
HMM query fail return code
Server active status
5034
Invalid MCT trunk group
Found invalid trunk group type in "MCT voice recorder trunk group" field on system-parameter features form.
UID
Status of SA9089 feature.
5035
NCR:Xfer/cnf drp inv fail
The Network Call Redirection invocation failed for station transfer or conference drop.
response type
response
5036
Call pickup of a VOA
Pickup for Call Pickup or TAAS. Pickup of call listening to a VOA is not allowed.
UID
Call ID
5037
IP Endpoint in bad state
The event occurs when IP endpoint is in bad state. Forcefully unregister the endpoints.
NA
NA
5038
No agent/skill pair avail
The event occurs when agent / split pair is not available since number of pairs have exhausted.
Index of the first free element of the grp_memb array.
Available agent/split pairs left in the system.
5040
ip version mismatch
The event occurs when CLAN IP version does not match the far end endpoint IP version.
index to the Su_ip_intf array containing v4 CLANs in this NR.
number of CLANs in the home LSP/ESS region.
5041
RTP IP version mismatch
The event occurs when IP version of near-end RTP address and far-end RTP address do not match.
Near-end IP address.
Far-end IP address.
5042
CTI App activation only
User in 3PCC request is not a simple UID.
UID
Call ID
5043
Invoking Station not DC
The event occurs when an Invoking station is not a domain controlled station.
UID
Call ID
5044
SIP station feature only
Request to change the Third Party Call Control (3PCC) state for operating on the SIP device is denied since only SIP station feature requests are accepted.
UID
Feature ID and Call ID root
5045
IP Ept needs expand ASN.1
The IP endpoint registering to administered extension needs to support the expanded ASN.1
UID
Feature ID
5046
TTR err Frcd agnt lo aux
TTR attachment failed when collect digits for the location or skill for forced agent logout or aux has been initiated from vector step.
UID
Call ID
5047
Max agent/skill pairs
Maximum agent/skill pair has reached. No more addition is allowed in agent skills feature.
UID
Call ID
5048
Chained Call Fwd active
Auto callback on a forwarded call is not allowed when chained call forward is enabled.
UID
Number of times call forward was used to route.
5049
TEAM PKUP: invalid CID
Invalid CID is received in INVITE FNU so deny team button pressing.
UID
Call ID
5050
Invalid Path Repl attempt
Path Replacement attempt is invalid.
UID
Incoming or outgoing ARS/AAR/UDP
5051
PR fail: Not Inc ARS/AAR
Path Replacement failed since the call was made using TAC dialing instead of AAR/ARS dialing.
UID
Trunk UID
5052
PR fail: Improper Admin
Path Replacement failed on account of improper administration.
Supplementary Service option in current B-channel user.
Administered path replacement
5053
MIS protocol error
A MIS application violated protocol by sending an RLTB or RFTB without an RTCS.
processor channel
Request full translation block (0x06)
5054
No conf/xfer ringing pty
For conference factory, a call must be answered before it is conferenced or transferred into an existing conference factory conference.
UID
Call ID
5055
Multiloc feature needed
Multiple locations feature is turned OFF.
Callr route block UID
Originating simple UID.
5056
Bad input for agent loc
The event occurs when location is incorrect for service observer.
originating simple UID.
Location.
5057
End-to-end signaling digit collection of extension failed when only FAC for activating service observing is present in vector step.
UID
Return code GM_ERR (0)
5058
Agent loc: No Admin
The event occurs when user attempts to activate service by location but entered a non-administered location.
Originating simple UID.
Location.
5059
CDR Resource Exhaustion
The event occurs when CDR resource has exhausted.
UID
Call ID
5060
Service observer no hold
Service observer is not allowed to hold, transfer or conference a call.
UID
Call ID
5061
annexh audit force unreg
The event occurs when audit for Annex H registration data sStoredData[] is failed.
NA
NA
5062
Port corrupt,call service
The error has occurred since station has a corrupted port due to conflicting data.
UID
Port
5063
Sup Assist tenant err
Agent does not have tenant calling permissions to call supervisor
UID
Call ID
5064
Qstats tenant err
Button push failed as agent does not have calling permissions to view the skill.
Current user UID (Cur_user)
Button appearance structure for values of call appearance or non-call appearance type button.
5065
DCC Activated
The (MLPP) Destination code control feature has been activated.
UID
UID
5067
DCC De-activated
The (MLPP) Destination code control feature has been deactivated.
UID
UID
5068
Restricted by DCC COS
The (MLPP) Destination code control feature is restricted by the COS settings for user.
UID
UID
5069
Trk Outgoing Budget admin
Trunk Group Outgoing Budget is blank or an active call count is hosed up. The Destination code control does not know what to do with the call.
UID
of trunk group or return code of group manager
Trunk group UID or Call count
5070
Deny Transfer by Cnf Host
Original ad-hoc conference host is not allowed to transfer the call.
UID
NCR operation value.
5071
ASAC: Trunk Budget blank
ASAC and DSN is enabled but outgoing budget is not administered on trunk form.
Group index
Call type – Incoming (1)/Outgoing (2)
5072
Atd vec deny grp in night
Attendant group is in night service but night service is blocked due to no active night console.
Current attendant group
Tenant number
5073
SIP OPTIM TG Meas Error
Warning: SIP station signaling is on a measured SIP trunk.
UID
NA
5074
BCMS skill pairs exceeded
Maxed out miscellaneous app BCMS agent/skill capacity.
Split number
Agent UID
5075
Trk call: Too Many Hops
Received too many hops in response to an outgoing call.
UID
0
5076
SIP XFER actv;XFER denied
Request to transfer the call denied, because a SIP endpoint has a transfer in progress.
UID
Transfer CID
5077
SO-Coach-In so-coach mod
SO Coach-Cannot toggle SO LO/LT modes while coaching is enabled.
UID
0
5078
SO-Coach-not reached agnt
Cannot activate Coaching until call connects to an agent.
UID
VOA playing or Converse active
5079
SO-Coach-already active
SO Coach-Another observer is already coaching.
UID
0
5080
SO-Coach-invalid no-talk
SO Coach-Cannot coach in SO No Talk mode.
UID
0
5081
Unsupported CMS release
CMS release read from PREC is no longer supported and was blanked out.
0
0
5082
Unsupported AAPC release
AAPC release read from PREC is not longer supported and was blanked out.
0
0
5083
SO-Coach-In conference
SO Coach-Cannot coach conferences.
UID
1
5084
SO-Coach-in wait-state
SO Coach-Cannot coach while in wait state.
UID
0
5085
SO-Coach-not serv-obsrvng
SO Coach-Cannot coach unless SO is active.
UID
0
5086
Invalid user
Invalid user to apply ICHT.
User len
Digit length
5087
Null far end IP
Far end rtp ip address is NULL.
UID
0
5088
Mismatched RAS port
Far end sends a short KARRQ with mismatched RAS port.
UID
IP address
5089
No public private entry
Station extension not in public or private tables.
UID
CID
5090
No call record
No call record for object call.
UID
BCH Orig UID
5091
Reconnection failure
Recon failure due to a trunk UID not being found.
UID
BCH TERM UID
5092
Reconnection BCH failure
Recon BCH exchange failure. Drop object recon call.
UID
CID
5093
Call reconstruction failure
Call reconstruction. Could not proceed.
Feature cause
in Avaya-cc-reason BYE or
SIP request method
BCH UID
5094
Call reconstruction failure
Call reconstruction. BYE without proper reason header.
CID
5095
Call reconstruction failure
Call reconstruction. Single leg complete.
CID
CID
5096
Call reconstruction failure
Call reconstruction. Single leg origination failure.
UID
CID
5097
Call reconstruction failure
Call reconstruction. Tandem tasks complete.
UID
CID
5098
Call reconstruction resource issues
Call reconstruction. 480 resource issue.
CID
of call that is to be reconstructed
or UID
CID
5099
Call reconstruction by attempt
Call reconstruction. BYE received on reconstruction attempt, likely from SM, thus call can not be reconstructed.
Status of call reconstruction
CID