User Manager Denial Events (3700 - 3915)

Last Updated : Oct 26, 2023 |
Prolog information
Metadata
Keywords:
Denial Events generated by the user manager are listed in the following table.
User Manager denial events (3700 - 3799)
Event Type
Event Description (keyword)
Explanation
Event Data 1
Event Data 2
3700
IP GRJ DH Exchange failure
DH-exchange from GRQ failed. Missing or incorrect data.
UID
IP address
3701
IP Trunk DH Exchange failure
DH-exchange from trunk xRQ failed. Missing or incorrect data.
UID
IP address
3702
EMU:more than one act ca
EMU - user has more than one active call appearance during registration or deregistration operation.
Local UID
Registration count
3703
EMU:user not registered
EMU - trying to deregister a user that is not registered. This is a misop by the caller.
Local UID
UID
3704
EMU:no dereg on act user
EMU - trying to deregister a user that has active calls.
Local UID
CID
or
UID
3705
EMU:no reg-cur user reg
EMU - trying to register on an already currently registered user.
Local UID
CID
or
0
3706
No VOIP Resource
H248Msg:ErrorHandler() VOIP Resources unavailable.
Gateway ID
Context ID from Media Gateway
3707
No MG Resource
H248Msg:ErrorHandler() no gateway resource available.
Gateway ID
0
3708
No time slot on MG
Flexible Ann Allocation. All the time slots are exhausted on media GW.
Gateway ID
Context ID from Media Gateway
3709
Off-Pbx Stn OOS/License failure
Station is out of service or license failed.
FN UID
Station UID
3710
EMU:no reg-user emergency
EMU - trying to register on an endpoint that recently made an E911 call, the endpoint can be the potential visitor or home user.
Current user
UID
3711
Warning MM hist-info rem
History-Info removed from SIP message for a MM user.This behavior is correct per requirements but can be confusing. The Support Request History field is set to no on this trk grp and if a MM user is involved then mis-admin is likely for this trk grp.
UID
Trunk Group Index
3712
ESIG MG-VoIP FW mismatch
VoIP FW / MG FW mismatch:
VoIP cannot ESIG to ephs, but MG's FW version states that it can.
Gateway ID
Context ID from Media Gateway
3713
VOA playing, Btn denied
If VOA (VDN of Origin Announcement) is playing, then button push on any other line appearance is not allowed.
Current user UID (Cur_user)
NULL
3714
Agent login failure
INVITE is rejected since invalid INVITE FNU parameters is received. Password is present but Agent ID is missing.
Current PRI Signaling UID (UID Cur_psuid)
Current B-Channel UID (UID Cur_buid)
3715
QSIP: data cont. missing
This is an incorrect use of H.323 trunk with QSIP enabled, since there is no surrounding SIP tunnel.
Current B-Channel UID (UID Cur_buid)
current nca-tsc UID (UID Cur_tuid)
3717
QSIP SipBchTerm: no data
This can occur due to erroneous route pattern configuration. Incorrect pure SIP trunk is seized. Instead of pure SIP trunk it should use QSIG leg of the QSIP pair.
Current B-Channel UID (UID Cur_buid)
Call ID
3718
QSIP: Invalid Response
A response for QSIP INVITE is received on a non QSIP enabled SIP trunk. It is not a supported network administration.
Connected party UID
Call ID
3719
QSIP Enable QSIP on SigGr
This occurs due to QSIP administration issue. QSIP is not enabled on signaling group.
Signaling Group
Trunk member UID where the issue occurs.
3720
QSIP Enable QSIP on TrkGr
This occurs due to QSIP administration issue. QSIP is not enabled on trunk group.
Trunk Group
Trunk member UID where the issue occurs.
3721
QSIP Invalid SigGr Pair
This occurs due to QSIP administration issue as the signaling group references are either invalid or empty. Signaling group A should point to signaling group B and signaling group B should point back to signaling group A.
Signaling Group A
Signaling Group B
3722
QSIP Invalid TrkGr Pair
This occurs due to QSIP administration issue as the trunk group references are either invalid or empty. Trunk group A should point to trunk group B and trunk group B should point back to trunk group A.
Trunk Group A
Trunk Group B
3723
QSIP Member use diff Pair
Both trunk group member has valid QSIP administration but use different trunk or signaling group pairs. This can occur due to QSIP administration issue.
Trunk member UID A
Trunk member UID B
3724
SIP video dynRTP mismatch
This occurs when a video call cannot be supported in SIP and H.323 interworking due to dynamic RTP payload mismatch.
0(SIP)/1(H323)
Media IP address
3725
IGAR termination failure
IGAR termination is denied as user does not have any call appearance.
Current user UID (Cur_user)
Type of call
3726
Insufficient SIP bandwidth
SIP call is denied due to insufficient CAC bandwidth
Current B-Channel UID (UID Cur_buid)
Call ID
3727
Call in reconstruct state
The call termination is rejected due to an on-going active call, which is in reconstruction state.
Current user UID (Cur_user)
Call appearance
3728
FGDN Table not correct
FGDN Table not administered correctly.
Route pattern
UID
3729
FGDN RP not correct
FGDN Route Pattern not administered correctly.
Route Pattern
UID
3730
NO HIDDLN for ast2 xfer
AST II transfer is denied since no hidden line appearance is available for AST 11 transfer.
Station UID
Current user UID (Cur_user)
3731
Incompatible caps for endpt
Resources were available, but could not be used because of endpoint capabilities incompatibility.
Endpoint port
Endpoint UID
3732
No location Proxy Route
No location proxy select route pattern is defined, so REFER is rejected.
NA
NA
3733
Insufficient MOIP rsrcs
MoIP resources are unavailable.
Gateway number
ContextID that is received from the MG
3735
This occurs when SIP calls exceeding maximum calls is allowed in the system, so return without creating an object.
Maximum SIP calls in system
Current number of SIP calls
3736
Video Encryption mismatch
A video call is denied in SIP and H.323 interworking due to encryption mismatch.
UID
Call ID
3737
Feature on SVC Link
This occurs when feature is administered on a service link since features on service link are not allowed.
Current user UID (Cur_user)
Call appearance to simulate bridge
3738
No Softswitch admin
Soft switch is not administered for failover event on a signaling group.
UID
Current PRI Signaling UID (UID Cur_psuid)
3739
ASAC: Calls over Budget
Active call count is currently greater than the budget administered on the trunk form.
Administered outgoing budget on trunk
outgoing active call count
3740
TLS phone no certificate
Communication Manager rejects the TLS connection because the endpoint did not provide an Identity certificate.
UID
Endpoint IP address
3741
SA8886 Deny Incoming call
SA8886 has denied incoming call.
Digits
0
3742
Direct CES link Exceed
Denial event when direct CES subscription count is exceeded than MAX_ONEX_SUB_DIR.
UID
Direct connection count
3743
Total CES link Exceed
Denial event when indirect (via SM) CES subscription count is exceeded than MAX_ONEX_SUB.
UID
Count
3744
Add codec other than OPUS
For a H323 call, codec set having only OPUS codec is not allowed.
UID
Call ID
3745
No such button on station
This event occurs when FNU is received but there is no corresponding feature button on station.
Current PRI Signaling UID (UID Cur_psuid)
Current B-Channel UID (UID Cur_buid)
3746
Res Pri hdr err send 417
This event occurs when Communication Manager received an incorrect Resource-Priority along with a required header option tag for O_RESOURCE__PRIORITY. Hence Communication Manager will respond with 417 response.
Call ID
or
Current B-Channel UID (UID Cur_buid)
UID
3747
XMOB preserved call exist
This event occurs when the Communication Manager receives SETUP from XMOBILE IP Dect station for which a call already exists in preserved state.
Station UID
Current B-Channel UID (UID Cur_buid)
3749
NRG-Loc name inconsistent
An administration error occurred; Communication Manager has received a response for bandwidth PUBLISH but the response does not include location name.
Network Region Group
Vector iterator of store nrg_bw_tuple
3750
Hotline brg app failure
Hotline feature is not supported for bridged appearance on SIP station.
primary user for bridge appearance
UID
3751
Block Mobility call
OPTIM call (non-OPS) is not allowed to extend in telecommuter mode when SA9135 is enabled.
originating UID
Call ID
3752
OPTIM in call FAC failed
This event occurs when a user is trying to invoke in-call FAC during an improper call state, which is not supported. It could be that call has a shared voice connection or there is no call appearance left.
Station UID associated with the trunk member.
Feature activation code.
3753
Init Publish Not Done
This event occurs when Communication Manager does not send the INIT publish to Session Manager yet and all the requests that Communication Manager receives except for OPTION, SUBSCRIBE, NOTIFY are rejected with a 603 response code.
Note:- This applies only if Communication Manager is in cluster mode.
Init homing status of CM. 0 - INIT_PUB_NOT_DONE 1 - INIT_PUB_DONE 2 - INIT_PUB_IN_PROG
SIP request received by Communication Manager
3754
Reg forbidden on this CM
This event occurs when Communication Manager forcefully unregister a station because Communication Manager is in passive mode.
Note:
This is applicable only if Communication Manager is in cluster mode.
NA
NA
3756
Unhomed Stn Orig deny
This event occurs when a user is not homed on this Communication Manager, the call origination for this user is not allowed.
Note:
This is applicable only if Communication Manager is in cluster mode.
Current User
Homing status of the user:
  • 0 - UNHOMED
  • 1 - HOMED
  • 2 - UNHOMING_IN_PROGRESS
3757
Message Cellular VM Detected
This event occurs when voice mail is detected. The voice mail of EC500 receives the call instead of EC500, and so Communication Manager drops the call.
Station UID
Current B-Channel UID
3758
AAAP link drop by UC STN
This event occurs when Communication Manager receives an unexpected bye from AAAP/RAP link.
Station UID
Current B-Channel UID
3759
Node: 323 Reg Forbidden
This event occurs when an H323 station tries to register at cluster Node. H323 stations should register only at the designated Communication Manager.
Station UID
Index of Communication Manager, where this station is trying to register.
3760
Node: MG Reg Forbidden
This event occurs when a Media Gateway tries to register at cluster Node. Media Gateway should register only at the designated Communication Manager.
NA
Index of Communication Manager, where this Media Gateway is trying to register.
3761
Deny 323 Reg, HomePolicy
This event occurs when the H323 station has a COR whose homing policy is not configured as persistent.
Station UID
Index of Communication Manager, where this station is trying to register.
3762
Deny 323 Reg, PrefCM
This event occurs when the H323 station has a COR with a persistent homing policy, but its preferred CM is not the designated Communication Manager.
Station UID
Index of Communication Manager, where this station is trying to register.
3763
DNY_323_REG_DESIG_CM_PASSIVE (UM_DNY_BASE+63)
This event occurs when a H.323 station tries to register on a designated CM who is in passive mode. Passive designated CM cannot take any H.323 station registrations.
Station UID
Index of Communication Manager, where station is trying to register.
3900
MG No G711 fback support
Media Gateway on which T.38 fallback to G711 is attempted does not support the G711 fallback feature.
Gateway number
NA
3901
V150: No GW support
This event occurs when the selected gateway does not support v150mr.
SID
port
3902
V150: No system mrmods
This event occurs when there are no common modulations between gateway and administered codec-set.
SID
port
3903
V150: No ept MOIP memory
Error occurs as the endpoint is out of MoIP/V150 memory.
SID
Direction of caps to or from the endpoint
3904
V150: No igc MOIP memory
Error occurs as there is no MoIP/V150 memory to store caps in IGC ephemeral.
SID
Port table index
3905
V150: No RTP RFC2833
Cap does not support RFC2833 DTMF (telephone-events) over RTP. RFC2833 is crucial to the DSP for supporting V.150.1. Either of the intersections such as IP endpoint or gateway or administered codec-set do not have RFC2833 in cap. Another reason is the configuration of the IP DTMF transmission mode in the system-parameters ip-option form, which is not set as rtp-payload.
SID
Administered Codec set number
3906
T38ECM: No GW support
ECM is optioned on codec-set. But gateway selected for T38 does not support ECM. T38 is going to proceed with ECM=off.
Codec set
Gateway number
3907
V150: No common ANS evnts
This event occurs when there is no common RFC2833 ANS events for V150mr.
SID
Administered Codec set number
3908
V150: No common SSE evnts
Modem Relay (MR) is not supported. Audio and MR events are not common.
SID
Administered Codec set number
3909
V150: No common mrmods
Occurs when there is no common modulations for V150mr in admin, gateway capex and SDP.
SID
SID
Administered Codec set number
3910
V150: No RTP RFC2833
One or both endpoints do not support RFC2833 DTMF (telephone-events) over RTP Which is required for V150mr.
IP endpoint region 1
IP endpoint region 1
3911
Toll compliance - call route failure
If SA9122 is used, then public and private trunks with different locations cannot be used in the same call.
Location 1
Location 2
3912
V150: no resources avail
Gateway supports V150 but it has no V150 resources available.
SID
port
3913
Max Num of Video Endpts
This event occurs when maximum number of allowed video IP endpoints is active on video calls. No more video calls can be allowed.
SID
Codec set
3914
NRG denied BW by SM
Bandwidth for Network Region Group (NRG) is denied by SM in response to bandwidth PUBLISH sent by CM in SM managed bandwidth.
Network region group number
Precedence Level and pool type.
3915
RFC2833 TTR not supported
The underlying media resource could not connect TTR in CM_RFC2833_DG mode. This mode is only supported by AMS and Gateways having CAPEX for RFC2833 digit determination.
Port requesting TTR
NA