PE-BCHL error log entries and recommended actions

Last Updated : Feb 02, 2015 |
Prolog information
PE-BCHL Error Log Entries of
Error type
Aux data
Associated test
Alarm level
On or Off board
Command to resolve the error
0
0
Any
Any
Any
test port location
1
Any
test port location
15
Any
Port Audit and Update test (#36)
18
0
busyout pri-endpoint extension
busyout port location
release pri-endpoint extension
release port location
129
WRN
OFF
test port location
130
WRN
ON
test port location
257
Any
test port location
513
Any
WRN
OFF
test port location
769
Any
test port location
1281
Any
Conference Circuit Test (#7)
MIN
ON
test port location l r 4
1537
Any
NPE Crosstalk Test (#6)
MIN
ON
test port location l r 3
1793
Any
test port location
3073
Any
Service State audit (#256)
test port location r 2
3585
Any
Note:
  1. Error type 0: run the short test sequence first. If every test passes, run the long test sequence. Refer to each test’s description and follow its procedures.
  2. Error type 1: disagreement between this switch and the terminal adapter at the other end of the connection with regard to the ISDN call state of the PRI endpoint port. This switch will automatically try to recover by clearing the call (the call will be torn down). Use status pri-endpoint extension to determine the state of the port.
    When running the short test sequence, note the results of the Call State Audit Test 257.
  3. Error type 15: software audit error that does not indicate any hardware malfunction. Run the short test sequence, and investigate associated errors.
  4. Error type 18: the PRI endpoint port has been busied out by busyout pri-endpoint extension or busyout port location. No wideband calls can be made to this port, although wideband calls can still be made to other ports within this PRI endpoint if they are in service. Release the port with release port location.
  5. Error type 129: the far-end terminal adapter changed its ISDN
  6. Error type 130: the circuit pack has been removed or has been insane for more than 11 minutes. To clear the error, reinsert or replace the circuit pack.
  7. Error types 257 and Error types 769: disagreement between this switch and the terminal adapter at the other end of the connection with regard to the ISDN service state of the PRI endpoint port. The switch will automatically try to recover by performing a service state audit. Use status pri-endpoint extension to determine the state of the port.
    When running the short test sequence, note the results of the Service State Audit Test 256.
  8. Error type 513: This port is not recognized by the far-end terminal adapter. Investigate the PRI endpoint administration for both the switch and the terminal adapter, and make sure they agree.
  9. Error type 1281: The Conference Circuit test (#7) failed on this port. See Conference Circuit Test 7 for repair procedures.
  10. Error type 1537: The NPE Crosstalk test (#6) failed on this port. See NPE Crosstalk Test 6 for repair procedures.
  11. Error type 1793: failure of the UDS1 Interface circuit pack. Run the short test sequence and note the results of the Signaling Link State Audit Test 255.
  12. Error type 3073: Two Service State audit attempts have failed, see Service State Audit Test 256. The port will not be usable for any outgoing calls to the terminal adapter until the test passes and the port state is changed to in-service. Incoming calls from the terminal adapter
  13. Error type 3585: the switch received an ISDN RESTART message for an ISDN port that is not idle. Because calls are not typically cleared with the RESTART message, this Error type may be associated with a dropped call report from a user.
    The following Aux Data values for Error type 3585 represent the port’s ISDN call state at the time the unexpected RESTART request was received from the terminal adapter. This information can be useful if dropped calls are being reported by users of the PRI endpoint. Aux Data values that do not appear below can be ignored.
    PE-BCHL - Error 3585 Aux data values
    Aux data
    Meaning
    10
    A call in a stable, talking state the
    4
    7
    8
    260
    263
    A call that has not reached the active state, but has at least reached a ringing state, was cleared unexpectedly by the far-end terminal adapter with an ISDN RESTART message.
    1
    3
    6
    265
    A call that has not yet reached a ringing state was cleared unexpectedly by the far-end terminal adapter with an ISDN RESTART message.
    11
    12
    19267
    268
    531
    A call that was already in the process of clearing has been cleared by the far-end terminal adapter with an ISDN RESTART message. If this condition occurs frequently, it may mean that the far-end terminal adapter is attempting to clear ports that it thinks are in a