The License file enables the switch’s software category, release, features, and capacities. License Files are created using SAP order information and/or current customer configuration information.

Without a valid license installed or with a mismatched license, the system:

1. Generates a major alarm.
2. Starts a 30-day countdown timer and call processing continues.

The License file requires a serial number from the reference IPSI circuit pack or gateway motherboard.

The License file includes a license serial identification number that is matched against the hardware in the system and information about the Communication Manager software version and Call Center features, Offer Category, and capacities. Once installed or initialized, every hour, the system compares these parameters to determine the following system status:

• License-Normal mode
  • License file was installed successfully
  • Feature use is within prescribed limits
  • License file serial number matches the serial number of the reference IPSI
• License-Error mode
  • The License file serial number reference source is not responding, or the serial number does not match the hardware
  • Communication Manager software versions do not match
  • Feature use exceeded prescribed limits
  • License expired
  • After a system had a valid license, the License file is missing or corrupt
    Note:

    System resets do not reset the 30-day timer. If a system in License-Error mode is reset and the license error remains, the timer picks up the countdown where it left off.

To clear LIC-ERR alarms, the License file must match the switch hardware and administered parameters.