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Find answers to your technical questions and learn how to use our products
Search suggestions:
|
Error type
|
Aux data
|
Associated test
|
Alarm level
|
On/off board
|
Command to resolve the error
|
|---|---|---|---|---|---|
|
0
|
0
|
Any
|
Any
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test signaling-group grp#
|
|
|
1
|
Any
|
Ethernet port status test (#1386)
|
Min
|
Off
|
test signaling-group grp#
|
|
18
|
0
|
busyout signaling-group grp #
|
WRN
|
Off
|
release signaling-groupgrp#
|
|
257
|
Any
|
Signaling group ping (#1387)
|
Min
|
Off
|
test signaling-groupgrp#
|
|
513
|
Any
|
Signaling group ping (#1387)
|
WRN
|
Off
|
test signaling-groupgrp#
|
|
770
|
Any
|
WRN
|
Off
|
||
|
1537
|
Any
|
||||
|
2049
|
Keep alive failure
|
Min
|
Off
|
||
|
2305
|
Gateway unregistered inline error
|
Min
|
Off
|
||
|
2561
|
Any
|
Registered to Survivable Remote Server Inline Error
|
Min
|
Off
|
|
|
2817
|
T303 Timer timed out
|
||||
|
3585
|
Layer 3 Test (#1673)
|
Min
|
Off
|
||
|
3841 - 3942
|
Any
|
|
Error code
|
Description
|
Recommendation
|
|---|---|---|
|
3842
|
A request has been made to use a transit network or common carrier that cannot be accessed.
|
The equipment sending this cause event does not recognize the transit network.
|
|
3843
|
No route to destination. Request received to route call through a transit network that is recognized but not allowed to carry the call or not able to serve the destination.
|
|
|
3846
|
The far-end switch has indicated that the B-Channel trunk is not acceptable for use in the call for which it was requested.
|
This could indicate an administration problem. For example, the local switch and the far-end switch have different B-Channels administered, or could reflect the occurrence of a normal race condition. For example, the local switch has requested use of a B-Channel that the far-end switch had just reserved for use on another call.
|
|
3858
|
Similar to error type 1. The switch sent a message to the far-end switch or terminal adapter that did not respond in the time allowed.
|
Follow same recommendations as for error type 1.
|
|
3878
|
The far-end switch has indicated that the network is not functioning correctly and that the condition may last a relatively long period of time. For example, immediately re-attempting the call may not be successful.
|
Network is out-of-order.
|
|
3890
|
A request to use a network service has been denied. Administration somewhere on the network has indicated that the requested service has not been subscribed to, or purchased for this trunk.
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This could be a local administration problem only, or a mismatch between the local administration and that of the network provider.
|
|
3892
|
Protocol detail may offer a clue if the customer is having calls denied with an unexpected intercept tone.
|
If the customer is complaining of unexpected intercept tones and no other cause can be found, escalate the problem and provide the next tier with this error log information.
|
|
3894
|
Protocol detail; may offer a clue if customer is having ISDN calls denied with an unexpected intercept tone.
|
First, eliminate any transitory state mismatch problems by entering test port location for the trunk port shown in the Aux data field. Service State Audit Test 256 is the important test in the sequence. If this passes satisfactorily, yet the customer continues to complain of unexpected intercept tones and no other cause can be found, escalate the problem and provide the next tier with this error log information.
|
|
3902
|
FRANCE ONLY: Service not authorized.
|
|
|
3903
|
Service or option not available, unspecified. This cause reports a service or option not available event only when no other cause in the service or option not available class applies.
|
|
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3905
|
Protocol detail; may offer a clue if customer is having ISDN calls denied with an unexpected intercept tone.
|
If customer is complaining of unexpected intercept tones and no other cause can be found, escalate the problem and provide the next tier with this error log information.
|
|
3906
|
Protocol detail may offer a clue if customer is having ISDN calls denied with an unexpected intercept tone.
|
If customer is complaining of unexpected intercept tones and no other cause can be found, escalate to the problem and provide the next tier with this error log information.
|
|
3909
|
A request to use a network service has been made, but the network has rejected the request because the requested service is not implemented.
|
Follow the previous recommendation for error type 3890.
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|
3910
|
Only restricted digital BC available.
|
|
|
3919
|
Service or option not implemented, unspecified. Used when no other cause in this class applies.
|
|
|
3928
|
A call was denied because of a basic incompatibility existed between the type of call and either the facilities selected by the routing pattern or the called user.
|
This error might be helpful as a clue if the customer complains of receiving unexpected intercept tone. Determine the trunk group from the circuit pack or media module and port number in the Aux data field and then check the BCC fields of the pertinent routing patterns. Also, investigate whether or not the calling and called endpoints are compatible. For example, some switches may not allow a voice station to call a data extension.
|
|
3942
|
Timer expiry: T310 time-out, no answer to call proceeding.
|