Documentation

Last Updated : Sep 08, 2023 |

You can find Avaya Experience Platform™ Public Cloud and Avaya Experience Platform™ (On-Prem + Connect) documentation at https://documentation.avaya.com. Videos are also available. This section lists a few key related documentation resources.

Title

Use this document to:

Audience

Overview

Avaya Experience Platform™ Public Cloud Solution Description

Get an overview of Avaya Experience Platform™ Public Cloud and Avaya Experience Platform™ (On-Prem + Connect). You can find information about features and capabilities, interoperability, performance specifications, security, and licensing requirements.

  • All users

  • Sales engineers

  • Business partners

Administering

Administering Avaya Experience Platform™ Public Cloud

Perform general administration of Avaya Experience Platform™ Public Cloud and Avaya Experience Platform™ (On-Prem + Connect). This document describes the tasks you can perform in Application Center Administration.

  • Account administrators

  • Supervisors

Using

Using Avaya Workspaces for Avaya Experience Platform™ (On-Prem + Connect)

Use the features and capabilities of Avaya Workspaces for Avaya Experience Platform™ (On-Prem + Connect). This is a general user guide.

  • Agents

  • Supervisors

Using Avaya Workspaces for CRM with Avaya Experience Platform™ (On-Prem + Connect)

Use the Avaya Workspaces for CRM application with Avaya Experience Platform™ (On-Prem + Connect). This document is intended for Salesforce CRM integration users.

  • Agents

  • Supervisors