Your extension automatically answers an incoming auto intercom call if your administrator enables the auto-answer intercom calls feature. Your administrator can enable the auto-mute feature to restrict outgoing audio when an auto intercom call is answered automatically. You can manually unmute the call for two-way audio.

If the extension is busy when an intercom call comes, it does not automatically answer the call. Instead, the built-in UC experience and the designated auto intercom button on Expansion Module display incoming call alerts.