Using the Avaya InSite Knowledge Base

Last Updated : Mar 24, 2023 |

The Avaya InSite Knowledge Base is a web-based search engine that provides:

  • Up-to-date troubleshooting procedures and technical tips

  • Information about service packs

  • Access to customer and technical documentation

  • Information about training and certification programs

  • Links to other pertinent information

If you are an authorized Avaya Partner or a current Avaya customer with a support contract, you can access the Knowledge Base without extra cost. You must have a login account and a valid Sold-To number.

Use the Avaya InSite Knowledge Base for any potential solutions to problems.

  1. Go to http://www.avaya.com/support.

  2. Log in to the Avaya support website with a valid Avaya user ID and password.

    The system displays the Avaya Support page.

  3. Click Support by Product > Product-specific Support.

  4. In Enter Product Name, enter the product, and press Enter.

  5. Select the product from the list, and select a release.

  6. Click the Technical Solutions tab to see articles.

  7. Select relevant articles.