View1 displays the call handling status for trunk, hunt, and attendant groups; View2 only displays the call handling status for trunk and attendant groups. For trunk groups, the reports indicate the number of queued calls during the previously completed measurement interval for the identified trunk groups. For hunt groups, the reports indicate the number of queued calls and abandoned calls during the previously completed measurement interval for the identified trunk groups. For the trunk group measurements, only the four trunk group numbers with the highest percentage of blocking are listed. The reports also display trunk group direction (two-way, outgoing, or incoming), the number of calls queued, the percentage of outgoing blocking (for outgoing and two-way trunks), and the percentage of all trunks busy. For outgoing and two-way trunk groups only experiencing a high number in the %Time ATB field, no action is required since this indicates that the trunks are used very efficiently. However, a bad condition is when both the %Time ATB and %Out blkg fields display high numbers, indicating calls arrive and are blocked because all trunks are already in use. For incoming trunk groups experiencing a high number in the %Time ATB field, then some incoming calls are probably blocked. Suggested actions:
For outgoing and two-way trunk groups experiencing a high number in both the %Time ATB and %Out blkg fields, use the list performance trunk-group command and follow the suggested actions specified for that command. For incoming trunk groups experiencing a high number in the %Time ATB field, use the list performance trunk-group command and follow the suggested actions specified for that command. |
