You need additional data to use the attendant measurements reports to estimate the number of attendant positions for the application. You can calculate the additional data by using the data from the reports which you subsequently recorded on Worksheet 1. For more information, see Blank worksheets. The following sections describe how to use the data from the completed Worksheet 1 to evaluate average work time, staffed time, attendant offered load, percent occupancy, and the percent of calls in queue.
Note:
The attendant data worksheet backs up the data from the reports and provides an easy means for identifying the peak hour. Use the data from the identified peak hour in subsequent calculations.
