The value that indicates whether Automatic Call Distribution is enabled.
Skill
The value that indicates whether the hunt group functions as an ACD skill.
Members
The number of hunt group members.
Phys Ext
The station extension of the hunt group member.
Phys Name
The station name of the hunt group member.
Login Ext
The login extension of the hunt group member.
Login Name
The login name of the hunt group member.
Agt Prf
The call handling preference. The field displays one of the following values:
lvl: Skill level
grt: Greatest need
pal: Percentage allocation
Lv
The skill level or reserve level. The field displays one of the following values:
01 or 02 for Skill Level without EAS PHD.
01 to 16 for Skill Level with EAS PHD.
R1 or R2 for Reserve Level.
Per All
The percentage of agent time allotted to a skill. The system displays this field only if the Agt Prf field is set to pal.
SO
The value that indicates whether Service Objective is active for an agent. The system displays this field only if the Agt Prf field is set to lvl or grt.
DF
The value that indicates whether direct agent calls are delivered first to the agent. The system displays this field only if the Agt Prf field is set to pal.
Wrk Tim
The ratio of the agent work time for a skill to the agent staffed time.
Occ
The ratio of agent work time for all skills to the agent staffed time.
AR
The value that indicates whether the agent is an auto reserve agent.
